At WeGo send, protecting your personal data is a priority. This privacy policy explains how we collect, use, store and protect your personal information as part of our currency exchange services between Europe and Central Africa. We comply with all applicable laws and regulations, including the General Data Protection Regulation (GDPR).

1. Data collect

We collect the following information to ensure the security and compliance of our services

1.1 Personal information provided directly by you

• Full name

• Date of birth

• Complet address

• E-Mail address

• Telefon

• Profession

• Identity document (passport, residence permit)

1.2 Financial information

• Details of transactions carried out via our platform (amounts, currencies, recipients).

2. Data use

Your personal data is used to:

• Execute your currency exchange transactions.

• Ensure compliance with anti-money laundering and anti-fraud laws.

• Improve our services and personalise your user experience.

• Communicate with you about your transactions or our promotional offers (with your consent).

• Provide fast and efficient customer support.

3. Data sharing

We commit to not selling, renting or sharing your personal information with third parties, except in the following cases:

• Trusted partners: Service providers who assist us in the management of our platform, subject to a strict confidentiality agreement.

• Legal requirements: Transmission of data to the competent authorities in the event of a legal or regulatory obligation.

• Protection of rights: Where necessary to protect our rights, our security or those of our users.

4. Data security

We implement technical and organisational measures to protect your data against

• Unauthorised access.

• accidental loss, destruction or alteration.

All sensitive data (such as identity documents) is stored securely and only accessible by authorised personnel.

5. Storage life

Your personal data will be retained for as long as is necessary to :

• Comply with our legal obligations.

• Provide our services.

• Meet our defence needs in the event of a dispute.

Once these periods have expired, your data will be securely deleted.

6. Your rights

In accordance with the RGPD, you have the following rights

• Right of access: To consult the information we hold about you.

• Right of rectification: To correct incorrect or incomplete data.

• Right to erasure: To request the deletion of your data under certain conditions.

• Right to restriction: To restrict the processing of your data in certain situations.

• Right to portability: Receive your data in a structured and readable format.

• Right to object: To refuse the use of your data for direct marketing purposes.

To exercise these rights, please contact us at: support@sawego.com.

7. Modifications to this policy

This privacy policy may be updated to reflect changes in our practices or to comply with legal requirements. We encourage you to consult this page regularly.