Last updated: 02.09.2025

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the services provided by WeGo Send (“WeGo Send,” “we,” “our,” or “us”). By using our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

2. Services

WeGo Send provides money transfer services from Europe to Africa via WhatsApp and other digital platforms. The services are available to individuals who meet our eligibility and verification requirements.

3. Eligibility

• You must be at least 18 years old to use our services.

• You must provide accurate personal information and complete verification (KYC) as required.

• We reserve the right to refuse service if you fail to meet these requirements.

4. Transactions

• All transactions are subject to verification, security checks, and compliance with applicable regulations.

• Transfer fees, exchange rates, and payment methods will be communicated before you confirm a transaction.

• We are not responsible for delays caused by third-party payment providers, technical issues, or regulatory checks.

5. Fees and Exchange Rates

• Fees and exchange rates are disclosed prior to each transaction.

• Exchange rates may vary and are subject to market fluctuations.

6. User Responsibilities

• You agree to use our services only for lawful purposes.

• You must ensure the accuracy of recipient details. Errors in information may result in delays or loss of funds.

• You agree not to misuse the service for fraud, money laundering, or any illegal activity.

7. Limitation of Liability

• WeGo Send is not liable for indirect, incidental, or consequential damages arising from the use of our services.

• Our liability is limited to the amount of the transaction in question.

8. Refunds and Cancellations

• A transaction may only be cancelled if it has not yet been processed.

• Refunds, if applicable, will be issued using the original payment method.

• Fees may be non-refundable once the transfer has been executed.

9. Compliance and Verification

• WeGo Send complies with all applicable laws on anti-money laundering (AML) and counter-terrorism financing (CTF).

• We may request additional documents for verification at any time.

10. Changes to Terms

WeGo Send reserves the right to update these Terms at any time. Any changes will be effective immediately upon posting.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Country of Registration].

12. Contact Us

If you have questions about these Terms, please contact us via WhatsApp or mail at:
📲 +49 1772809 609 | support@sawego.com