Terms and Conditions

1Introduction

These terms govern the use of the services provided by WeGo Send. By using our services, you agree to be bound by them.

2Services

WeGo Send provides money transfer services from Europe to Africa through WhatsApp and other digital platforms.

3Eligibility

• You must be at least 18 years old.
• You must provide accurate information and complete required verification.
• We may refuse service if these requirements are not met.

4Transactions

• All transactions are subject to verification, security checks and compliance controls.
• Fees, exchange rates and payment methods are disclosed before confirmation.
• We are not responsible for delays caused by third-party providers, technical issues or regulatory checks.

5Fees and exchange rates

• Fees and rates are disclosed before each transaction.
• Exchange rates may vary according to market conditions.

6User responsibilities

• You may use our services only for lawful purposes.
• You must ensure the accuracy of beneficiary information.
• Fraudulent or illegal use is prohibited.

7Limitation of liability

• WeGo Send is not liable for indirect, incidental or consequential damages.
• Our liability is limited to the amount of the relevant transaction.

8Cancellations and refunds

• A transaction may be cancelled only if it has not yet been processed.
• Refunds, when applicable, are issued to the original payment method.
• Fees may become non-refundable once the transfer has been executed.

9Compliance and verification

• WeGo Send complies with applicable AML and CTF regulations.
• We may request additional documents for verification at any time.

10Changes to the terms

WeGo Send may update these terms at any time. Any changes become effective upon publication.

11Governing law

These terms are governed by the laws of the jurisdiction where WeGo Send is registered.